One of America’s most well known and trusted organizations has given potential health care seekers yet another concern over the Patient Affordable Care Act.
According to Consumer Reports the government’s healthcare.gov web site, which is the primary entry point for millions of people needing to sign up for health care plans, is a “mess.”
Citing numerous issues including login problems, non functioning activation emails and a near 97% failure rate for account creation, the consumer watchdog has warned that people should stay away from the site for at least another month.
Frustrated by trying to register on HealthCare.gov? You’re hardly alone. Of the 9.47 million people who tried to register in the first week, only 271,00 were able to create an account, according to one analysis. That’s about 1 in 35. Many people couldn’t even create user names and passwords.
If all this is too much for you to absorb, follow our previous advice: Stay away from Healthcare.gov for at least another month if you can. Hopefully that will be long enough for its software vendors to clean up the mess they’ve made. The coverage available through the marketplaces won’t begin until Jan. 1, 2014, at the earliest, and you have until Dec. 15 to enroll if you need insurance that starts promptly.
Historically, when Consumer Reports issues product warnings manufacturers, distributors and retailers may initiate a product recall, advising consumers of the dangers involved. In a free market involving the free exchange of goods and service Consumer Reports’ warnings are often heeded in an effort to prevent a public relations nightmare and the potential for class-action lawsuits.
In this case, however, the warning involves government mandated services, so the normal rules don’t apply because, frankly, government officials could care less.
In a perfect world we could just issue a recall, take the product off the shelves, and send the promoters to prison for false advertising and consumer endangerment.